EarthKind is a trading name of John Cotton Group Limited, Company Number: 273492 referred to here after as we, us and our. VAT Number is 183 3663 49.

The Terms and Conditions for and other John Cotton Group-owned websites are listed on the John Cotton Group website. Any terms and conditions relating particularly to the website and no other domain owned by John Cotton Group can be found below.


  • 5 years on all natural feather and down duvets and pillows
  • 2 years on all synthetic duvets and pillows

             Your guarantee covers you against:

  • Case stitching coming apart
  • Popper breakage
  • Faulty workmanship during manufacture, such as holes or fabric flaws, large quantities feather / down escaping from the product, migration or clumping of filling

            Claiming on your guarantee:

If you need to make a claim when you’ve bought your product through the website, please email our Customer Service team on If you’ve purchased your item from a different retailer, please follow their guarantee guidelines.

            When claiming:

  • Proof of purchase required
  • If a product is no longer available, we will provide a substitute of an equivalent specification or value towards the purchase of a new product at our discretion
  • Please adhere to washing and care instructions, otherwise you will not be protected under the terms of this guarantee

Your guarantee will not cover:

  • Damage caused by abuse or unexpected wear and tear
  • If there’s evidence of product abuse, misuse or use other than domestic by you or family
  • If animals have been allowed to sleep or walk on the product
  • Unhygienic duvets, pillows, mattress protectors or toppers
  • If you’ve bought a whole matching range of duvet, pillow, topper and/or protection, then only the faulty item will be covered
  • Discolouration of foam
  • Accidental damage; you may find that this type of damage is covered by your household contents insurance policy
  • Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
  • Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer’s instructions
  • Deliberate damage or neglect of the insured product

Customer Service

If you have any queries with your order or about the terms and conditions please send your query using the contact us form, send an email to Our working hours are 8:30 am to 5:00 pm (Mon to Thu), and 8:30 am to 3:30 pm (Fri). Letters can be sent to:

John Cotton Group
Low Mill Lane
WF13 3LX