Terms and Conditions
John Cotton Group Ltd have created these terms and conditions for use in the johncotton.co.uk website and domains owned by the John Cotton Group, including sleepseeker.co.uk, slumberdown.co.uk, earthkind.co.uk and snuggledown.co.uk.Sleepseeker https://www.sleepseeker.co.uk, Slumberdown https://www.slumberdown.co.uk, Snuggledown https://www.snuggledown.co.uk, and EarthKind https://www.earthkind.co.uk are trading names of John Cotton Group Limited, Company Number: 00273492 referred to here after as we, us and our.
All design and text in these websites are the copyright of John Cotton Group Ltd and cannot be reproduced in full or in part without the prior consent of John Cotton Group Ltd.
Please note, the above-mentioned websites also contain links to other websites, where other terms and conditions may apply.
These websites are owned and operated by John Cotton Group Ltd (“John Cotton Group”, “JCG”, “we” or “us”).
1 Park Row
Registered number 00273492 (England and Wales).
Vat No: 183 3663 49.
By accessing our websites in any way and/or by placing an order you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions in their entirety, you may not use or access our websites or place any orders and you should stop using our websites immediately.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website(s) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
All goods sold are subject to these terms and conditions of sale. No addition, alteration, variation or waiver of any term of these conditions of sale shall be binding unless agreed in writing with the parties. The customer shall be deemed to have agreed to these conditions in relation to any transaction between the two parties.
Slumberdown, Snuggledown and EarthKind™brands are only available for sale within the UK due to license restrictions.
No goods can be offered for resale on any digital platform. If found selling, the account will be cancelled with immediate effect.
No customer terms and conditions of purchase or no other warranties, standards, specifications, and other matters whether written or oral, express or implied, shall form part or deemed to be incorporated into this contract unless agreed in writing by an authorised officer of each party.
All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
Nothing in these terms and conditions shall affect the statutory rights of the consumer.
These conditions of sale shall be governed by and construed in accordance with English law and each party agree to submit to the exclusive jurisdiction of the English courts.
Damage to your computer
John Cotton Group makes every effort to ensure that this website and owned domains are free from viruses or defects. However, we cannot guarantee that your use of this website, our domains or any websites accessible through these will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. John Cotton Group shall not be liable to any person for any loss or damage which may arise to computer equipment because of using this website.
John Cotton Group owned websites may require you to create an account. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. John Cotton Group shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account.
Terms of Sale
By placing an order on transactional websites owned by John Cotton Group you are agreeing to accept the terms and conditions set out below.
Our agreement with you
In this agreement, we are John Cotton Group Ltd, 1 Park Row, Leeds, LS1 5AB and you are the person detailed on the Order Forms.
You (the customer) shall be responsible for ensuring the accuracy of all details provided when completing the order. JCG is not obliged to accept the order unless all details requested on the order form have been completed correctly.
After you have placed an order through one of our websites you will receive an order acknowledgement from us. This acknowledgment simply acknowledges that your order has been received and is not an acceptance of that order.
Once the payment is accepted, a third-party system runs some further security checks. Depending on the results of these checks, the order may be cancelled or put on hold and further details may be requested from you. This is to protect you and us from any fraudulent activity.
When we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue you with a despatch email, and only at this time is your order accepted by us.
Your order will be delivered by a courier as set out in the delivery details of the individual website you have placed an order on.
We reserve the right to refuse orders prior to acceptance and will not be required to provide an explanation.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
JCG electric blankets and heated throws are covered by a 2-year guarantee. Our product guarantees cover manufacturing defects only. Our guarantee does not cover products damaged through general wear and tear, through misuse or through accidental damage. Please get in contact with our customer service team under the relevant brand for more information on whether your product is faulty and within its guarantee period. We will be glad to arrange a replacement with an equivalent product from our current range. You will need to share the proof of purchase with us when submitting your guarantee claim.
We offer extra guarantee options for our EarthKind™ range. Please visit the EarthKind.co.uk website for more information.
FREE Standard 3-5 Day Delivery on all orders to UK Mainland
- Free standard 3–5-day delivery (excludes Sundays & bank holidays) to UK Mainland
- Orders placed before 12pm will be dispatched the same day Monday to Friday
- Orders placed after 12pm will be dispatched within 24 working hours Monday to Friday (orders placed after 12pm on Fridays will be dispatched the following Monday, or Tuesday in the case of bank holidays)
- Orders are delivered between 8am and 8pm, Monday to Saturday
- A signature will not be required upon receipt of goods
- Pricing for other destinations within the UK is dependent on weight of parcel and geographical location
- Currently we do not deliver internationally
You can track your order here https://www.dhl.com/global-en/home/tracking.html
Express Delivery 1-2 Days from £3
- Pricing is dependent on weight of parcel and geographical location
- Your order needs to be placed by 12pm to ensure we have enough time to process and dispatch it
- Any orders placed after Friday 12pm for Express Delivery will not be processed until the following Monday, then delivered in 1-2 days. In the case of a Bank Holiday weekend, orders will be dispatched on the Tuesday
- A signature will not be required upon receipt of goods
You can track your order here https://www.dhl.com/global-en/home/tracking.html
The price of the goods will be the price detailed on the order and will include VAT. Any relevant delivery charges will be detailed separately.
Payments for customer orders can be made by either credit, debit cards or PayPal. By placing a customer order, you, the customer consent to payment being charged to your credit card on the order form provided. We accept major credit and debit cards including Visa, Visa Delta, Visa Electron and Mastercard. On certain websites, payment with Klarna will be available.
Accuracy of content
John Cotton Group has taken every care in the preparation of the content of this website and its owned websites to ensure that all information is correct at time of publishing.
All prices displayed are inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, John Cotton Group disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. John Cotton Group shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
JCG reserves the right to substitute products of a similar description and of at least the same quality if the requested goods are not available. In this unlikely event the customer will be entitled to a full refund within 14 days of receipt of the order, should the substitute product not be acceptable.
Cancellation and Returns
If your goods are found to be faulty within 30 days of purchase, you may return the goods for a refund. In this event, please contact our customer service teams, depending on where you made the purchase:
On receipt of your goods, please check to make sure the product is not faulty before use.
We will endeavour to process any cancellation requests sent to our customer service team, and if received before your order is dispatched, we will confirm to you that your order has been cancelled and refunded. Any cancellation requests sent are not guaranteed, and we will let you know if your order has already been dispatched – in which case the cancellation will not be processed.
Under the Consumer Protection (Distance Selling) Regulations 2000, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 14 days of receiving your purchase. If your order has already been dispatched, then providing the goods have not been used and retain their original packaging, you may return them to us free of charge for a full refund.
When you cancel an order or part of an order, the goods must be returned in the original unopened packaging and in the condition that the goods were purchased in.
Products that have been used and are unwanted are not permitted to be returned for hygiene reasons.
You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us.
When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing or by email of any such intention and describe the nature of any such refusal to refund. During any period thereafter, the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses.
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors.
Extent of Liability
We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.
We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third-party systems or networks, acts of God, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.
Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of us breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.
These terms and conditions do not however limit our liability in any way in respect of death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any matter which it would be illegal for us to exclude liability for at law; or any matter under section 2(3) of the Consumer Protection Act 1987.
Nothing contained within these terms and conditions affects your statutory rights.